Projects
Claimly
Digital mediation for car disputes. The buyer submits the case, a neutral mediator follows up with the dealer, and both sides see how similar cases ended.
- Client
- Our own SaaS product
- Services
- Systems & automation · Design
- Role
- Development, visual identity and user experience
The challenge
When something is wrong with a used car after purchase, it quickly turns into a long round of emails and phone calls. The buyer has to chase it themselves, the dealer lacks an overview, and cases that end up with the Consumer Disputes Commission can take months.
The solution
For the buyer, Claimly is free. You log in with Vipps, describe the case and send in what you have, whether it is faults and defects, engine and gearbox, a car that isn't as agreed or a rejected complaint.
The complaint is matched against earlier decisions about the same kind of fault on the same kind of car. A neutral mediator contacts the dealer, who gets a short deadline to reply.
The dealer gets the case, the replies and the documentation in one place, and sees how similar cases ended and what it cost to take them further. It needs no setup, works on mobile and desktop, and has an API for in-house systems. If the parties agree, the agreement is signed digitally.
We handled both the development and the design, from the logo and colour palette to the user experience for buyer and dealer.
The outcome
According to Claimly, half of all cases are settled in under three weeks. The service is free for the buyer, and handling time goes from months to weeks.
- Half of all cases are settled in under three weeks
- < 3 weeks
- Cost for the buyer
- NOK 0
